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FAQs

Common questions and answers from our customers.
Luka
By Luka
3 articles

What actions does Kenji perform on your account?

Kenji helps your Instagram grow by interacting with users in a way that looks natural and keeps your account visible. Each feature is designed to attract the right followers, improve engagement, and save you time! Target-Based Engagement Your growth starts with Targets. These are Instagram accounts and hashtags you choose that represent the kind of audience you want to attract. Kenji uses them to find people who are already engaging with similar content and starts interacting with them on your behalf. You can update or replace your Targets anytime from the dashboard. Whether you’re aiming for followers in a specific niche, industry, or interest group, the system adjusts to your direction. Of course, if your content is gender-specific, you can enable gender filtering in addition to many other filters to narrow down your audience. Following Accounts Kenji follows users based on your Targets to help you get new followers. When someone sees a new follow from an account that aligns with their interests, they’re more likely to check you out and follow back. Remember, the more aligned your targets are, the better your results will be! Unfollowing Accounts After a short delay (2-4 days), Kenji unfollows all the users it has followed. Since most users will not follow you back right away, this is justified as it helps keep your following-to-followers ratio clean. By default your total Followings number will never increase by more than 800 users from your starting point. Auto-Whitelist The Auto-Whitelist is one of Kenji’s built-in safety features. When you first connect your account, Kenji automatically whitelists everyone you’re already following. That way, they’re protected from being unfollowed by the system. This means you don’t have to worry about losing important connections. Friends, collaborators, clients, and anyone you’ve already chosen to follow stay right where they are with no extra setup required. Liking Posts When someone follows your account, Kenji revisits their profile and likes a few of their most recent posts. It’s a simple way to spark engagement and keep your account top of mind. In many cases, this small gesture leads to more interaction on your own content, because engagement on Instagram usually works both ways. Story Viewing Kenji views Stories from two main sources: accounts you already follow and accounts it follows on your behalf. This creates passive visibility. When someone sees your name pop up in their viewer list multiple times, they’re more likely to check you out. It’s subtle but effective, especially when combined with other types of interaction. Close Friends Adder Kenji gradually adds your current and all future followers to your Close Friends list. This pushes your Stories closer to the top of their feed and gives them a green circle that stands out. It’s especially useful if you want to get your engagement back on track or push your content to more of your followers. Welcome DMs Once someone follows you, Kenji automatically sends them a welcome message. You write the message, and the system delivers it. Whether you want to thank new followers, share a link, or point them toward your best content, this is where you start that conversation without having to manually follow up.

Last updated on Apr 16, 2025

Cancellations & Refunds

At Kenji, we strive to provide a seamless and transparent experience for all our clients. To ensure clarity, the following outlines our cancellation policy. Cancellation During the Free Trial - Clients enrolled in the 3-day free trial can cancel their trial at any time during the trial period. - Cancellation during the free trial ensures that no charges will be applied to the client’s account. - To cancel, clients can simply log in to their account and navigate to Settings page and under Subscriptions click the thrash can icon for the particular subscription they want to cancel and follow the on-screen instructions or contact our 24/7 Support Team for assistance. Cancellation After the Free Trial Ends - Once the 3-day free trial ends, the subscription will automatically convert to an active, paid subscription. - To cancel an active subscription, clients must contact our Support Team, which is available 24/7, through one of the following options: - Live Chat: Accessible via the client’s Dashboard and official Website. - Email: Contact our Support Team via email team@kenji.ai - Clients should include their account information (e.g., registered email) when requesting a cancellation to ensure the process is completed promptly. Important Notes - Cancellation Requests: Cancellation requests for Active Subscriptions must be initiated before the next billing cycle to avoid additional charges. - Support-Managed Cancellations: Once the subscription is active, the client cannot cancel it directly through the dashboard. Instead, contacting the support team is required. - Confirmation: After the support team processes the cancellation request, the client will receive a confirmation email. The subscription will remain active until the end of the current billing cycle unless otherwise specified by the client. Refund Policy - Refunds, if applicable, are subject to the terms outlined in Kenji's Refund Policy, which can be found on our website. Support Availability Our Support Team is available 24/7 to ensure all cancellation requests are handled quickly and efficiently. Clients can contact us via: - Live Chat on the Dashboard and official Kenji Website. - Email: team@kenji.ai

Last updated on Apr 16, 2025